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The Armasourcing toolset at a glance

For VAs and CSRs Updated Aug 7, 2026

A quick map of the apps you will touch as part of the team.

Tool What it is for
Trckr Time tracking for your shifts: tasks, breaks, and screenshots. Your hours here are the source of truth for payroll.
Community Team announcements, events, chat, the help desk, and the knowledge base.
Academy Training courses assigned to your role.
Performance dashboard Where your client sees hours and progress. Keep your tracking clean and it takes care of itself.

Three habits that keep everything smooth

  1. Track honestly and consistently. Start Trckr when you start working, stop it when you stop. Use the break timer for breaks.
  2. Communicate before it becomes a problem. Going to be late, sick, or blocked? Say so early, in the agreed channel.
  3. When in doubt, open a ticket. The help desk exists so questions do not get lost in chat.
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