VA answers: schedule

For VAs and CSRs Updated Aug 10, 2026

How do I request time off or vacation?

Go to My Desk, open the Time Off tab, pick your dates and leave type, and submit. The QA manager reviews and approves requests, and you'll get a notification with the decision. Please give at least 1 week notice for planned leave like vacations.

What do I do if I'm sick and can't work today?

Message your manager directly as soon as you can and post a quick heads-up in #the-lounge so the team knows. Then file a sick-leave request in My Desk, Time Off tab. Same-day filing is fine when you're sick.

I'm running late for my shift, what should I do?

Message your manager right away and drop a quick note in #the-lounge so the team knows. Being upfront early is always better than staying quiet.

How much notice do I need for planned time off?

At least 1 week ahead for planned leave like vacations or appointments. Sick leave can be filed same-day. Submit in My Desk, Time Off tab.

How many hours am I expected to work?

Full-time VAs work 8 hours per day, Monday to Friday, unless your agreement says otherwise. Your monthly hours target and progress show in the Today card on the Townhall feed.