How Armasourcing Manages Quality and Performance After the Hire

Armasourcing engagements include an integrated management layer that monitors performance, tracks activity, evaluates work quality, and provides structured coaching throughout the placement lifecycle.

Accurate time tracking with Trckr

Every team member logs shift hours using Trckr, our dedicated time tracking application.

1. VAs sign into Trckr using passwordless verification codes sent to their company email.
2. Trckr records active working time, specific task descriptions, and input metrics during logged hours.
3. Invoiced hours are directly backed by verified tracking data, providing total visibility into daily time allocation across tasks and projects.

Screenshot-backed work logs and privacy standards

To ensure accountability while respecting worker privacy, Trckr captures periodic work log screenshots during active tracking.

1. Screenshots are taken at randomized intervals during tracked hours and attached to the daily work log.
2. Team members have full visibility into captured screenshots on their personal dashboard. Nothing runs in secret.
3. Screenshots are retained for a limited period and managed under strict privacy guidelines.
4. Trckr never records keystrokes, passwords, or personal activity outside of active shift tracking.

TODO, NOT CONFIRMED: Exact automatic retention duration for archived screenshot images in tracker.db.

Quality assurance and human evaluation

Technology provides data, but human review ensures real quality. Armasourcing maintains a dedicated QA team to monitor standards across all placements.

1. Our QA manager and QA agents pull activity data and work samples on an hourly and daily cadence.
2. Work output is evaluated against role-specific benchmarks and client-provided standard operating procedures (SOPs).
3. For customer service representatives, team leads grade practice calls and live customer interactions against script rubrics to ensure professional communication and protocol adherence.
4. Identified errors or quality dips trigger immediate coaching sessions rather than waiting for end-of-month reviews.

Activity benchmarks and performance indicators

Keyboard and mouse input metrics are monitored to evaluate engagement and identify workflow obstacles.

1. A minimum activity threshold of 40% is maintained across standard computer-based roles. Falling below this threshold triggers an automated coaching notification to investigate potential blockers.
2. Target activity levels of 80% or higher are recognized and celebrated within our community portal.
3. For research-heavy, document-reading, or phone-based roles where input activity is naturally lower, team members document task context so activity metrics reflect actual output.

Weekly reporting and proactive management

Management oversight is designed to support both client peace of mind and team member development.

1. Weekly performance summaries detailing logged hours, activity trends, and completed milestones are compiled for client review.
2. Presence indicators on client dashboards reflect live activity within 15-minute windows, ensuring accurate visibility into team status.
3. When operational issues arise, Armasourcing handles coaching conversations, schedule adjustments, and performance management directly so clients do not have to manage problems alone.

For questions regarding account management or performance reviews, contact hello@armasourcing.com.

Related guides: - /d/trckr-overview - /d/trckr-privacy - /d/communication-and-support