The Trckr manual

One-time setup, about 90 seconds.

The whole app is four tabs. That is all there is to learn.

In practice you touch Trckr twice a day: once when you start, once when you finish.

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• 1
  The timer is per project Pick the client and task before you start. If you work for two clients, your hours never mix between them.
• 2
  Activity is input, not output The percentage comes from keyboard and mouse input while tracking. It is a presence signal, not a productivity score, and idle is shown separately rather than folded into your total.
• 3
  Pause and the 30-minute break Pause stops the clock for a moment. The break button books a proper 30 minutes and puts it back on automatically, so you do not have to remember.
• 4
  Today, week and streak Hours so far today, your running total against the weekly target, and consecutive days tracked. Check it before Friday, not after.

Keyboard shortcuts

Ctrl + Shift + S starts or stops tracking without opening the window. Handy when you are already deep in a call.

A project is usually a client. A task is the piece of work inside it.

Creating a task

If the thing you are about to do is not listed, add it. Use a name a manager would recognise, for example Confirmation calls rather than calls. Vague task names are the main reason reports need chasing.

Trckr takes periodic screenshots while the timer runs. Never when it is stopped.

Breaks are yours. The rules exist so your hours stay accurate, not to police you.

The 30-minute break button

Press Take a 30-min break and Trckr pauses cleanly, with no screenshots and no activity counted. Come back early and the unused minutes stay available for later that day.

Idle time

If you stop touching the keyboard and mouse for a stretch while tracking, that time is recorded as idle. Idle still counts as tracked time, it just lowers your activity percentage.

If your computer sleeps

Trckr notices the gap and does not count the sleeping time. You do not need to do anything.

Everything the app shows you is also on the web, with more history.

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• 1
  What you are tracking The client and task the clock is running against, so hours land on the right account. Stop ends the shift; Pause holds it.
• 2
  Today, at a glance Tracked time, activity, idle and progress against your goal. Idle is shown separately rather than hidden inside your total.
• 3
  Activity timeline Each bar is an hour of your day. Gaps are hours you were not tracking, not hours held against you.
• 4
  This week Your daily hours across the week. Use it to see where you stand before Friday, not after.
• 5
  Recent screenshots Periodic captures from tracked time only. You can review and delete any shot, and they are kept for 180 days.

Open tracker.armasourcing.com/me.html and sign in with the same email. You will find your week in detail, your hours per client, your recent screenshots, and the form to request a manual time entry.

My QA scorecard

From that page you can also open My QA scorecard, your own quality summary: tracked days, activity, and any badges you have earned. It is personal to you. Nobody else's numbers appear on it, and the link is yours alone, so do not pass it on.

Requesting time you did not track

Forgot to start the timer? Use Request manual time on that page. Give the real start and end time and a short note explaining what you were doing. Your manager approves or declines it, and you get a notification either way.

Trckr will not open

Check the system tray by the clock first, since it usually just minimised there. If it is genuinely gone, reinstall from the install page. Reinstalling never loses your data, because your hours live on the server, not on your laptop.

An "Offline" banner that will not clear

Your hours are safe. Trckr stores them locally and uploads them once the connection returns. If it persists for more than an hour, try switching network, for example from wifi to mobile hotspot, and if that fixes it, tell Support so we can look at the network side.

I forgot to start tracking

Use Request manual time on your dashboard. Be accurate about the times and say what you were doing. Manual entries are normal, but a lot of them in a row will prompt a conversation, so start the timer where you can.

SmartScreen warns every time I run the installer

Expected for now, and safe. Click More info, then Run anyway. It only appears for the installer, not for daily use.

My Screenshots tab is empty

Screenshots only exist for time you actually tracked, so an empty tab usually means the timer was not running. If you know it was running, raise a ticket in Support.

The app icon looks blank in my taskbar

An old version had a broken icon. Update to the latest version and it comes back. If Windows still shows the old blank one, unpin Trckr and pin it again, which clears the icon Windows had cached.

You should know exactly what this app does. Nothing here is hidden in a policy nobody reads.

What Trckr records

• Time you tracked, and which project and task it belongs to
• Counts of keyboard and mouse activity, so an activity percentage can be worked out
• Periodic screenshots, only while the timer is running
• Which applications were in use during tracked time

What it never records

• What you type. Activity is counted as events. The content is never captured.
• Anything while the timer is stopped. No screenshots, no activity, nothing at all.
• Your personal accounts and files, unless they happen to be on screen while you are tracking, which is why the stop button matters.

Where it lives and how long

On Armasourcing servers, with screenshots kept for 180 days and then deleted. Your manager and the QA team can see it. Clients see hours and activity for their own work, never your screenshots.

Your rights

You can view everything held about you on your dashboard, delete any screenshot yourself, and ask for a copy of your data at any time. Full detail is on the privacy page.