How we manage your VA after the hire

The placement is the start, not the end. Every Armasourcing engagement includes a management layer that keeps quality visible.

Time tracking

Your VA tracks working time with our tracker. You get accurate hours per day and per task, with activity levels, so invoiced time is backed by data rather than trust alone.

Screenshot backed work logs

The tracker captures periodic screenshots during tracked time. They are available for review, retained for a limited period, and handled under our privacy policy. VAs see exactly what is captured, nothing runs hidden.

Quality assurance

Our QA team reviews real work samples and scores them against the role's standards. Scores feed coaching conversations, so issues get corrected instead of repeated.

Reporting

You receive regular performance reporting: hours, activity, and quality trends. For managed customer service teams, a team lead monitors calls and coaching daily.

When something is off

Tell us. We handle coaching conversations, schedule issues, and, when needed, replacement. You should never feel stuck managing a problem alone.