VA answers: people

Who runs the VA line?

The QA manager runs the VA line: schedules, time off approvals, QA reviews, and coaching. Message them for anything schedule related.

Who do I contact for what?

Payroll, tools, and IT: the operations team, via a Help Desk ticket. Schedule, time off, and QA: the QA manager. Anything about your client's work: your client channel first, then the operations team. Sensitive personal matters: an HR ticket, which only management sees.