💻 Topic

For VAs and CSRs

Guides for the Armasourcing team: tools, expectations, and where to get help.

Starting as an Armasourcing VA or CSR New to the team? The tools you will use, what your first days look like, and where to ask questions. Aug 7, 2026 The Armasourcing toolset at a glance A quick map of the apps our team uses daily: Trckr, the community, the Academy, and your performance dashboard. Aug 7, 2026 VA answers: community XP, badges, Hoots, weekly quests, and how the team community works. Aug 10, 2026 VA answers: helpdesk How to raise a help desk ticket, where it goes, and what stays private. Aug 10, 2026 VA answers: time off, leave, and HR basics Requesting time off, how much notice to give, and who to tell. Aug 10, 2026 VA answers: payroll Where to find your payslips and who answers questions about pay. Aug 10, 2026 VA answers: people Who to go to for schedules, payroll, tools, and anything personal. Aug 10, 2026 VA answers: performance Activity targets and what good performance looks like. Aug 10, 2026 VA answers: schedule Time off, sick days, running late, and the hours you are expected to work. Aug 10, 2026 VA answers: tools Trckr, tracked hours, and where to get help when a tool stops working. Aug 10, 2026 VA answers: wellness How the daily wellness check in works. Aug 10, 2026 VA answers: tracking, activity, and work rules Activity minimums, shift hours, the tools we use, and where the SOPs live. Aug 10, 2026