VA answers: helpdesk

How do I raise a ticket or get help?

Open Help Desk in the top navigation and hit New Ticket. Categories route automatically: payroll and IT go to the operations team, time off and schedule go to the QA manager, and HR goes privately to management only. You'll get notified on every reply.

Are HR tickets private?

Yes. HR tickets are visible only to management, nobody else on the team can see them, and Owlet never reads or processes them. Use the HR category for anything sensitive.